Terms of Service

1. Who We Are

The Clubbe LLC ("The Clubbe", "we", "us") is a U.S. single-member limited liability company operating as a travel concierge and reseller: we purchase travel services from identified third-party suppliers (airlines, hotels, cruise lines, tour operators, and transport companies) and resell them to you. We are the merchant of record and process your payment through our own means. By using our website, creating an account, requesting a quote, or making a booking, you agree to these Terms of Service. [LEGAL ENTITY NAME / REGISTERED ADDRESS — owner to complete]

2. Our Role as a Travel Reseller

The Clubbe provides a travel concierge and reselling service: we purchase travel services (flights, accommodations, cars, cruises, trains, transfers, experiences, and the like) from third-party suppliers and resell them to you as an all-in service at a single, all-inclusive price. As merchant of record we handle the transaction and charge your payment; however, we are not the airline, hotel, cruise line, operator, or any other final supplier, and we do not directly provide transportation or lodging services.

The travel services we book for you are provided by those third-party suppliers, which are the identified parties responsible for delivering the travel services. Each supplier has its own terms, conditions, and policies (including change, cancellation, and baggage policies). Those supplier terms apply to your booking in addition to these Terms, and we will pass them on to you (together with the supplier’s identity) before confirming your booking.

3. Scope of Our Service

Our obligation to you is to arrange and deliver the booking you contracted. That obligation is considered fully fulfilled once we deliver the corresponding booking or confirmation to you — that is, the booking code, the supplier confirmation number, and the information you need to use the service. From that delivery onward, we have rendered our service and have no further performance obligations regarding the travel service itself, which is the responsibility of the final supplier under its own conditions.

4. Quotes and Bookings

• Quotes are informational and subject to supplier availability and price changes until the time of issuance or confirmation.
• A booking is considered confirmed only when you receive written confirmation (email) along with the corresponding confirmation number.
• You are responsible for the accuracy of the information provided (names as they appear on passports, dates, travel documents). Errors in this information may result in additional supplier costs.
• It is your responsibility to verify visa, passport, vaccination, and entry requirements for your destination country.

5. Prices and Payments

The price you see and pay is a single, all-in price for the contracted service. That price already includes The Clubbe's commission, markup, and management fee, which are not itemized or billed separately. Unless expressly stated otherwise, we do not add charges on top of the quoted price.

Prices are expressed in U.S. dollars (USD) unless otherwise indicated. Payments are securely processed through certified providers (e.g., Stripe) or bank transfer as indicated in your quote. Some services may require full payment at confirmation; others allow deposits and balances with deadlines specified in your quote.

6. Contract, Changes and Cancellations

By making your first payment (in full or in part) you enter into a binding contract with The Clubbe and authorize the purchase of the services from the suppliers. The Clubbe's commission, markup, and service fee are deemed earned and non-refundable upon delivery of the booking or confirmation to you, consistent with Section 3. The Clubbe's earned portion never reduces or is deducted from any refund required by law.

The refundability of the supplier component depends on the applicable supplier's fare rules and on applicable law. Before you pay, we will state in writing whether a fare is refundable or non-refundable and which penalties apply. Nothing in these Terms limits refunds required by law. If you cancel or do not travel by your own decision, deposits and penalties retained by the supplier may be forfeited under those rules; this does not affect any refund rights guaranteed to you by law.

Mandatory air refunds: regardless of any "non-refundable" label, where U.S. law requires it — in particular the U.S. Department of Transportation automatic-refund rule (14 CFR Part 260 / 399.80(l)) — if an airline cancels or significantly changes a flight and you decline the offered alternative or a credit/voucher, the airfare, including taxes and fees, is refundable in the original form of payment. You are entitled to decline a voucher and receive cash. These refunds are processed within the legal timelines (7 business days for credit-card payments; 20 calendar days for other payment methods) and are not subject to the general timelines on this page. The Clubbe will process and follow up on your claim and advocate for you with the supplier; however, the refund obligation and discretion ultimately rest with the airline under its fare rules and applicable law.

Changes and cancellations are governed by our Cancellation & Refund Policy and by the supplier conditions applicable to each service.

7. Memberships

The Clubbe memberships (Gold, Sapphire, Rubi, Diamond) are billed monthly or yearly depending on the chosen plan and renew automatically until cancelled. You may cancel your membership at any time from your profile; cancellation takes effect at the end of the current billing period.

8. Third-Party Suppliers

The travel services are provided by identified third-party suppliers, which are the parties responsible for those services; their terms are passed to you before confirmation. The Clubbe is not responsible for the acts, errors, or omissions of those suppliers, nor for the quality, performance, or outcome of the travel services themselves, including, without limitation: schedule changes, delays, supplier cancellations, denied boarding, overbooking, lost or damaged baggage, service quality, as well as the client's inability or decision not to travel (due to illness, personal reasons, visa denial, or any other cause), nor for force majeure events (weather conditions, strikes, border closures, health emergencies). Such situations are governed by the applicable supplier's fare rules and terms and, where applicable, must be resolved directly between you and that supplier; where applicable law grants you a refund right, The Clubbe will process it and advocate for you in accordance with Section 6.

9. Limitation of Liability

To the maximum extent permitted by law, The Clubbe's total liability to you arising out of or relating to a booking is limited to the total amount you paid to The Clubbe for the affected booking.

Nothing in the foregoing excludes or limits The Clubbe's liability for its own negligence, fraud, or willful misconduct; for death or personal injury caused by its negligence; for your statutory refund rights; or any other liability that cannot be excluded or limited under applicable law.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of the [STATE OF FORMATION — owner to confirm], without regard to its conflict-of-laws rules. The exclusive venue for any dispute shall be the courts located in that state, unless applicable law provides otherwise.

Dispute resolution: the parties will seek to resolve any dispute in good faith. [ATTORNEY TO FINALIZE per chosen state: binding-arbitration clause and class-action waiver.]

Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

Mandatory consumer rights: nothing in these Terms removes or restricts any consumer rights that cannot be waived under the law of the client's home country.

11. Entity and Registration Disclosures

12. Contact Us